![]() Mail at home, your office or any Post Office. Your package can now be inserted into the U.S. ![]() This label doesn't require any out-of-pocket money or insurance. ![]() To use the optional SmartLabel® service, simply affix the label to your return package. RETURNING YOUR PACKAGE USING THE PREPAID SMARTLABEL® Most of our shipments include a postage-paid pre-addressed SmartLabel® for your convenience. The best method for returning the package to us is outlined below:.If your package was damaged in transit, save the original packaging and contact our Customer Service Department immediately.Carefully repackage the merchandise and be certain to include the return form.Check/Money Order refunds will be issued within 10 business days of processing the return.Credit Card refunds will be issued within 1 business day of processing the return.Refunds will be made in the same manner in which payment was received.Allow 2-3 weeks for shipment and processing time.Review our Return and Exchange information above.See below for instructions on how to use the prepaid SmartLabel return label included in your package. Returns made for reasons other than damage, defect or our error must be returned postage prepaid.It is not necessary to call Customer Service before returning or exchanging an item, but exchanges authorized by a Customer Service Representative must have the original item shipped back within 30 days of the authorization. Defective media may be exchanged for the same title. Media (DVDs, CDs, Blu-ray discs) must be returned unopened for refund. However, if your personalized item arrives damaged or contains an error, we will gladly send you a replacement. Personalized items, with custom name, address, etc., cannot be cancelled or returned. Please try on your footwear inside, on a carpeted surface. Exceptions are, personal care items, intimates and footwear must be returned in original unworn condition, within 60 days. Most items may be returned for exchange or refund at any time.If you did not receive the correct item(s), received damaged merchandise or have a question about the status of items being shipped separately, please contact our Customer Service Department. Upon receiving your order, please verify the contents immediately against the items marked as shipped on your receipt.If your purchase does not meet your expectations we will promptly exchange it or send you a refund. Our goal is for you to be thrilled with your purchase. You can reference a tax calculator by zip code here, or call us at 80 80 to get a proper tax rate. The following states will be charged local sales tax.Ĭombine your state plus any applicable local sales tax, if known. We are required to collect sales tax for the following states: 48 Contiguous States and DC Shipping & Processing Charges Add $10.00 for standard delivery to Alaska and Hawaii
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